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Membership |
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Skill Standards |
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College Curriculum & Modules |
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Secondary Curriculum |
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Tools and Frameworks |
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Cyber Careers |
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Tech Republic |
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Virtual Help Desk Module
Contains 10 unit assignments representing a capstone experience in Technical Support. Includes program learner outcomes, key competencies, performance
indicators, and assessment suggestions. May be used as a standalone
course,
as a module within a course, or may be infused throughout a sequence of
courses or an entire program. Instructors are encouraged to use and tailor
the module to suit the needs of their particular teaching/learning context
(audience, format, goals). [39 pages]
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