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  Virtual Help Desk Module
Contains 10 unit assignments representing a capstone experience in Technical Support. Includes program learner outcomes, key competencies, performance indicators, and assessment suggestions. May be used as a standalone course, as a module within a course, or may be infused throughout a sequence of courses or an entire program. Instructors are encouraged to use and tailor the module to suit the needs of their particular teaching/learning context (audience, format, goals). [39 pages]

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