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| Technical Support |
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| Sample Titles |
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Technical Support Representative |
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Customer Service Representative |
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Help Desk Technician |
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PC Support Specialist |
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Sales Support Technician |
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Maintenance Technician |
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What does a Technical Support Person Do?
- According to
the 1999 Information
Technology Association
of America, jobs
in Technical
Support comprise
33% of all IT
jobs in the U.S.
- Who are these
people? They
are the people
you call when
you're having
problems with
your computer.
They are also
the people who
keep the computers
running smoothly
in the background
in offices and
at schools.
- If a Technical
Support representatives
solves problems
over the phone,
they may work
at a help desk,
or a call center.
If a Technical
Support representative
maintains and
updates software
and hardware,
they may work
in just about
any company or
school in the
U.S.
What's the work like?
- The work of
a Technical Support
representative
can be stressful.
They have to
talk to people
who are often
upset because
their computers
are not working.
- If you're
going to be a
Tech Support
person, it's
a good idea to
enjoy working
with people and
to have good
skills in helping
people calm down.
- Not all Technical
Support work
involves being
on the phone
with upset users.
Some Tech Support
representatives
work in offices
after hours and
install software
or hardware for
users.
What does it take to be
a Technical Support Representative?
- You should
have:
- Good problem
solving skills
- Good communication
skills
- Patience
- Good question
asking skills
- Knowledge
of the software
and hardware
your users
use.
- Experience
working with
customers,
for instance
as a retail
sales clerk,
can be very
helpful.
Interested in more? Look at entry-level jobs in this field. |
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