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IT Education

Technical Support

Provides customer and technical support through analysis and problem solving to facilitate installation, implementation, maintenance, education, and documentation of a variety of technologies.

Sample Titles:
       Customer Service Representative
       Technical Support Engineer
       Product Support Engineer
       Call Center Support Representative
       Help Desk Technician
       Technical Support Representative
       PC Support Specialist
       PC Systems Coordinator


As a technical support representative, you are a vital part of the contact between customers and your company. Educating users is a part of your job, as well as solving hardware or software operation and application problems.

Experience with the problems users face in daily operation is a valuable asset. When a problem occurs, you listen carefully, ask the appropriate questions to gather needed information and then take steps to solve it. Dealing directly with customer issues, you are one of the best sources of information on the product, and are consulted for information about what customers want and what gives them the most trouble.

You may start out on the help desk, walking users through the steps required to solve a problem over the telephone. As your experience and training increase, you may work with hardware and software installation and configuration.

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Updated March 13, 2000. Comments or problems? Report to Web Site Specialist.
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