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Many argue that lifelong
learning is essential for
workers to successfully navigate
the new world of work. Given the
rapid pace of change occurring in
the economy because of technology,
work and workplace changes, workers
and employers must continually retrain
and retool as the workplace and work
skills change.--NAB, Oct. 1997
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Problem Solving / Troubleshooting
Problem solving was perceived to be a core
function by all the IT professionals who
generated the standards. In addition,
when the functions were validated by several
hundred IT professionals through a survey,
problem solving was consistently rated as
very important to their jobs. Problem-solving
was defined for their profession as being able to:
-
Define the problem
- Perform appropriate analysis to identify problem cause
- Identify/test possible solutions
- Develop resolution plan
- Implement solution
- Evaluate problem solving processes and outcomes
Curriculum Recommendation
- All IT curriculum should have a major
emphasis on the curriculum content and
processes that support learners becoming
effective problem solvers.
- The essential thinking and content
of science and mathematics have problem
solving as a key learning outcome.
Therefore, scientific and mathematical
essential thinking should be infused
into IT curriculum. (See section on math
and science for further description and recommendations.)
- Include both math and science content and
thinking in IT curriculum, using context-based
problems. There are three key points to
this recommendation:
- Include math and science content
- Include math and science thinking
- Integrate math and science in context with IT-relevant topics
- Develop math and science activities specific for the cluster.
- See the Model Curriculum section for math and science competencies for Technical Support.
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