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The Virtual Help Desk module contains ten unit
assignments representing a capstone experience in Technical
Support. Includes program learner outcomes, key competencies,
performance indicators, and assessment suggestions. May be used
as a standalone course, as a module within a course, or may
be infused throughout a sequence of courses or an entire program.
Instructors are encouraged to use and tailor the module to suit
the needs of their particular teaching/learning context (audience,
format, goals). |
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