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Identify Key Competencies and Performance Indicators
Two additional levels of detail support the learner
program outcomes: key competencies and performance
indicators. Key competencies are specific, observable
behaviors, knowledge, abilities and skills that are
needed to achieve the outcome. Performance indicators
are criteria for attainment of skill and knowledge
competencies and can be used as performance assessment
criteria. The performance indicators are divided into
two levels of mastery: proficiency and expert.
For each learning component, ten to fifteen key
competencies and ten to twenty performance indicators
were developed to further define the learner program
outcomes, at the proficiency and expert levels.
Examples of key competencies and associated performance
indicators for the learner program outcome given above
are:
EXAMPLE:
LEARNING COMPONENT
TECHNICAL DOCUMENTATION
Learner Program Outcomes
- Demonstrate an understanding of the purpose and process of technical documentation in business and industry
- Demonstrate the ability to develop effective and accurate documentation appropriate to various audiences and purposes
Key Competencies
Demonstrate the ability to:
- Use clear, focused, specific, and grammatically correct language
- Write in a concise and precise form appropriate for technical communication
- Explain the purpose and different uses of documentation in business and industry
Performance Indicators
Proficiency Level
- Ability to write grammatically correct sentences
- Ability to write clear and complete sentences
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The key competencies and performance indicators are
identified for the technical knowledge and foundation
skill components. It is important to identify the
distinct learning outcomes and competencies for the
foundation skills just as is done for technical
knowledge. Distinguishing the foundation skills
from the technical knowledge allows the instructor
and learner to see the contribution each makes to
accomplishing the task. The learner develops
proficiency in the development of foundation skills
that are necessary to solve problems, think critically,
communicate effectively; all the skills necessary to
adapt to the changing work environment. The
transferability and portability of the foundation
skills become more apparent both to the learner and
instructor.
Note:
For the complete set of learning components, learner
program outcomes, key competencies, and performance
indicators for Technical Support, see the Model
Curriculum section.
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