Non Gamstop Casinos
Model Process
  Model Process
  Technical
  Support
  Example
     Select
     Learning
     Components
     Conduct
     Gap Analysis
     Learner
     Program
     Outcomes
     Competencies
     and
     Performance
     Indicators
     Math and
     Science
     Outcomes
     Math and
     Science
     Elements
     Activities
 
 
 
 
 
     
Identify Key Competencies
and Performance Indicators

Two additional levels of detail support the learner program outcomes: key competencies and performance indicators. Key competencies are specific, observable behaviors, knowledge, abilities and skills that are needed to achieve the outcome. Performance indicators are criteria for attainment of skill and knowledge competencies and can be used as performance assessment criteria. The performance indicators are divided into two levels of mastery: proficiency and expert.

For each learning component, ten to fifteen key competencies and ten to twenty performance indicators were developed to further define the learner program outcomes, at the proficiency and expert levels.

Examples of key competencies and associated performance indicators for the learner program outcome given above are:







EXAMPLE:
LEARNING COMPONENT
TECHNICAL DOCUMENTATION


Learner Program Outcomes

  • Demonstrate an understanding of the purpose and process of technical documentation in business and industry
  • Demonstrate the ability to develop effective and accurate documentation appropriate to various audiences and purposes


Key Competencies
Demonstrate the ability to:

  • Use clear, focused, specific, and grammatically correct language
  • Write in a concise and precise form appropriate for technical communication
  • Explain the purpose and different uses of documentation in business and industry


Performance Indicators
Proficiency Level

  • Ability to write grammatically correct sentences
  • Ability to write clear and complete sentences



The key competencies and performance indicators are identified for the technical knowledge and foundation skill components. It is important to identify the distinct learning outcomes and competencies for the foundation skills just as is done for technical knowledge. Distinguishing the foundation skills from the technical knowledge allows the instructor and learner to see the contribution each makes to accomplishing the task. The learner develops proficiency in the development of foundation skills that are necessary to solve problems, think critically, communicate effectively; all the skills necessary to adapt to the changing work environment. The transferability and portability of the foundation skills become more apparent both to the learner and instructor.


Note: For the complete set of learning components, learner program outcomes, key competencies, and performance indicators for Technical Support, see the Model Curriculum section.




Return to Top


NWCET Home | Overview | Core Competencies | Model Process | Model Curriculum
Modules | Assessment | Implementation | Table of Contents| Order Form



Updated April 25, 1998. Comments or problems? Report to Web Site Specialist.
© Copyright 1995-98 NorthWest Center for Emerging Technologies; all rights reserved.